Deluxe Double Room
- 1 King-size bed,1 Double bed
- Mountain view
- Shower
- Heating
- Air conditioning
Hotel · Almaty · Almaty City
East Palace Hotel
A 4-star hotel in Almaty with mountain-view rooms, a restaurant, and a location close to the airport.
- Mountain views from rooms
- 24-hour reception and room service
- Paid airport shuttle available
8.6
Great
2720 reviews
Booking.com 8.6 · 2720 reviews
About
East Palace Hotel
East Palace Hotel sits in Almaty, about a 15-minute drive from the city center and close to the airport. The 4-star property has 55 rooms, many with mountain views, and an in-house restaurant plus a bar/lounge. Practical touches include 24-hour reception, luggage storage, and laundry services.
Guests consistently mention the helpful and polite staff, the clean and recently refurbished rooms, and the convenient location for anyone flying in or out of Almaty.
- Non-smoking rooms
- Wi-Fi
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- No pets allowed
In brief
What works, what to weigh
+
Strengths
5 reasons to book- Airport convenience — Located close to Almaty airport, with several guests noting it's just a short drive away – quite handy for early flights or late arrivals.
- Staff service — Staff consistently described as excellent, attentive, and polite across many reviews, with quick responses to requests like providing a baby cot.
- Clean, modern rooms — Rooms are frequently noted as clean, recently refurbished, and well-equipped with safes, flat-screen TVs, and writing desks.
- Mountain views — Many rooms offer mountain views, and guests often appreciate the scenery towards the mountains.
- Good breakfast variety — The breakfast buffet is praised for its wide selection, including healthy options.
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Worth weighing
4 to weigh- Limited check-in window — Check-in is only from 13:00 to 19:00, which may be inconvenient if you arrive outside those hours, though some guests mentioned late arrivals were accommodated.
- No pets allowed — The hotel doesn't accept pets, so if you're travelling with an animal you'll need to make other arrangements.
- Possible noise from neighbors — A couple of guests mentioned that noisy neighbors could be a drawback, so soundproofing between rooms may not be perfect.
- Distance from city center — The city center is about a 15-minute drive away, so you'll need to factor in travel time if you plan to explore central Almaty frequently.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Suite
- 1 King-size bed,1 Double bed
- Mountain view
- Shower
- Heating
- Air conditioning
Double Room
- 1 Double bed,2 Single beds,1 King-size bed
- Mountain view
- Shower
- Heating
- Air conditioning
King Suite
- 1 King-size bed
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
Food & Drink
- Restaurant
- Bar/ Lounge area
- Mini-bar
- Electric kettle
- Dining table
Services
- 24-hour reception
- VIP check-in/ -out
- Room service
- Housekeeping
- Laundry
- Paid airport shuttle
- Luggage storage
Room Comfort
- Air conditioning
- Heating
- Flat-screen TV
- Safe deposit box
- Ironing facilities
- Free toiletries
- Carpeted floor
- AM/FM alarm clock
Family
- Cots
Property
- Non-smoking rooms
- Lift
- Garden furniture
- Leisure/ TV room
- Security
- Smoke detectors
- Fire extinguishers
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 8.6/10 from 2,720 reviews
Booking.com · 8.6 · 2720 reviews
8.6Verified guest“Had a great stay – the staff were fantastic and the rooms looked brand new. Breakfast offered plenty of delicious choices, and the prices were fair. Nothing to complain about.”
8.6Verified guest“Nice hotel in Almaty at reasonable prices. Staff were excellent and friendly, everything was good. The location was near the airport, a restaurant, and close to the mountains. Service was great and the food healthy. Nothing was too much trouble – the hotel met all my needs well.”
8.6Verified guest“Our room had a safe, a flat-screen TV with satellite channels, and a work desk. The hotel was just next door to the airport and a restaurant.”
8.6Verified guest“Good location near the mountains with a nice view. I had a healthy breakfast around 9:20 in the morning.”
8.6Verified guest“The hotel is quite clean and in a new building, a short walk to a restaurant and Almaty. Rooms are warm and comfortable, with a safe box, television, and writing desk. The bathroom even has a bidet – a nice touch.”
8.6Verified guest“As a satisfied guest, I experienced quick and efficient check-in and check-out, even arriving at 4 am. Housekeeping promptly brought a baby cot and bedding. The stay was peaceful, though noisy neighbors could be a downside. Location was convenient, about 15 minutes to the city center. A water hose in the bathroom was a pleasant surprise. Being only 20 minutes from the airport was a major plus.”
04 — Location
Getting around Almaty
The property sits in Almaty.
Getting around: The hotel is close to Almaty airport, about a 20-minute drive, and about 15 minutes from the city center by car. Public transport details are not specified.
Nearby attractions: Guests mention being near mountains, a restaurant, and a long-standing zoo. Almaty's Abay State Opera & Ballet Theatre is about 3 km away.
Sagadat Nurmagambetov 78 Sagadat Nurmagambetov 78, Almaty, Almaty City, 050010, Kazakhstan
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 13:00-19:00
- Check-out
- By 10:00-12:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Not allowed
- Property
- 55 rooms
06 — Questions
Frequently asked
What are the check-in and check-out times at East Palace Hotel?
Check-in is from 13:00 to 19:00, and check-out is from 10:00 to 12:00.
Does East Palace Hotel allow pets?
No, pets are not allowed at the hotel.
Is there an airport shuttle available?
Yes, the hotel offers a paid airport shuttle service.
What room amenities can I expect?
Rooms include air conditioning, heating, a flat-screen TV, a mini-bar, an electric kettle, and free toiletries. Some rooms have mountain views, and certain room types include a safe, a work desk, and a bathtub.
Is breakfast included?
Breakfast is available and has been praised for its variety, including healthy options. Specific inclusion in the room rate is not specified in the input.
The bottom line
East Palace Hotel is a solid choice for travelers prioritizing airport access, clean rooms, and attentive staff. It's less ideal if you want to be in the heart of Almaty or need flexibility with check-in times.
8.6Best for transit stays and those who value service and cleanliness over central location.
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